However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I wish you luck dealing with the piss poor values this company has for its customers.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. With covid and all the shipping issues from the post office.
Buy with caution and hope that you get your delivery. Unbelievable that they would rather piss of a customer than reship something that probably cost them less than $10. so I ended up disputing the charge with my bank and received my refund to take my piddly $23 elsewhere. You may want to file a claim with usps.” Hahaha anyone in the USA knows filing a claim with usps is like trying to find a needle in a swimming pool. Your package shows delivered and we cannot reship the items. I express my concern via email and, funny enough, immediately get a response back. No one answered the phone so I left a message regarding the issue. today 8/13/20 I reach back out to their customer service via email and phone. i immediately responded with a “no, I still have not received the package.”- and then I wait. FIVE days go by and I finally receive an email back with five words “did you receive the package?”. Being in customer service myself, I was hoping to just get a reship of the coils. I quickly pulled up my order confirmation and emailed customer service to let them know that I didn’t receive the package. I always sign up for text notifications so when I received the delivery text on 8/5 I went to my mailbox but nothing was there. The juice arrived no problem but the coils were sent separately. Just as the title says, better hope to receive your shipment!! I ordered 4 bottles of juice and 2-5 packs of smok coils on 7/24/20.
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